Traducción automática
El presente sitio Web está traducido a varias lenguas españolas oficiales en sus respectivos territorios, de conformidad con lo establecido en el artículo 3 de la Constitución Española de 1978 y sus Estatutos de Autonomía.
Las lenguas son el catalán, el euskera, gallego, valenciano, inglés y francés. Se advierte que, con carácter general, puede existir un desfase entre la versión en castellano y en las otras lenguas, derivado del proceso de traducción a las mismas.
Letter of services of Public Employment Service of State
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Introduction
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Organization and structure of the public employment service State
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Services
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Rights of citizens in relation to the SEPE
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Forms of participation
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Commitments to quality
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Quality indicators
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Countermeasures in case of breaches of commitments
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How to lodge complaints and suggestions
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Measures of quality assurance, equality, health, employment, accessibility and environmental protection
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Measures to facilitate accessibility to our services
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Unit responsible for the charter
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Addresses and telephone numbers
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Regulation of the rules of the SEPE services
Introduction
With the issuance, 2013 , de la primera Carta de Servicios, el Servicio Público de Empleo Estatal, dio un paso más en su compromiso con la mejora de la calidad de los servicios que prestamos.
This commitment has manifested itself in recent years in the process of modernization of management, which joined the resulting improvements of diagnoses made in all the peripheral units through the models of quality management EFQM and EVAM, has enabled us to reach clear achievements aimed to citizenship: the provision of services through alternative channels, telephone and e-commerce, the organization of the influx of users through the offices of the system of prior appointment, and the improvement of processes and tools that have contributed to handling and management, have made it possible to handle the growing demand for services of our history, obtaining in turn better results with considerable human and material resources considerably diminished.
As the commitments contained in the first letter services, had a faithful reflection in our strategic and operational objectives, so that the effort of persons that are members of the public employment service Estatal, has helped to improve the majority of indicators that impact directly on the satisfaction of users.
The charter of services has become an important tool for internal management and the continuous improvement of the public employment service, State that requires regular review of commitments and content for adaptation to the new reality of this agency and the spanish society.
The Director General of the public employment Service State
Organization and structure of the public employment service State
El Servicio Público de Empleo Estatal (SEPE) es un organismo autónomo adscrito, actualmente, al Ministerio de Trabajo y Economía Social. Se constituye y define como tal en el del Real Decreto Legislativo/,de octubre, por el que se aprueba el texto refundido de la Ley de Empleo que lo reconoce como integrante, junto a los Servicios Públicos de Empleo Autonómicos, del Sistema Nacional de Empleo, y su estructura se regula en el Real Decreto/,august, which approves the organizational structure and institutional participation in the public employment service. Therefore, the SEPE, who assumes the functions of the late National employment institute (INEM) sincepart of the national system of Employment.
The national employment System is the set of structures, measures and actions needed to promote and develop employment policy, whose implementation is decentralized and adjusted to the different realities. Its pillars are, therefore, the public employment service Estatal (SEPE) and public employment services of the autonomous communities, but within the National employment System, intended to strengthen coordination between all actors involved in the labour market.
The public employment service State was competent to handle the unemployment benefits as well as to develop, manage and monitor the programmes and measures of employment policies and coordinating the territorial network.
Por otro lado, los Servicios de Empleo Autonómicos son competentes para gestionar la atención a personas desempleadas u ocupadas y a las empresas.
The network is represented by a wide array of institutions and entities that collaborate with the public employment services in the provision of activation policies for employment, such as placement agencies, facilities and training, Local Corporations, employers organisations and trade unions, non-profit organizations and other partners. The variety of employment and training that promotes and coordinates the public employment service State, are managed mainly through the autonomous communities with the involvement of various institutions and entities.
The coordination of national employment System will be carried out mainly through the following instruments:
- The strategy for Active Support for employment 2021 - 2024 (with participatory preparation process with the NATIONAL and the social partners).
- The Annual Plans for employment policy.
- The information system of public employment services.
With the new strategy for Active Support for employment, in the process of participatory preparation with the NATIONAL and the social partners, aims to boost the active employment policy within the framework of governance and cohesion of the national employment System, with a people-centred approach and entrepreneurship, directing them to measurable results, consistent with innovation and sustainability and supported in capacities and digital in transforming the public employment services.
Vision
Achieve excellence in management of our services to citizens, taking advantage of new technologies, and lead the contribution of the national system of employment to increase the quality of the labour market.
Values
- Innovative capacity.
- Transparency.
- Collaboration with other actors of the labour market.
- Commitment to the organization's staff.
- Quality in management.
Functions
Our main functions are:
- Planning and push for employment policies focused on the needs of persons and companies: vocational guidance through customized itineraries, vocational training for employment, promotion of employment, etc.
- Manage and control unemployment benefits, doing the right of unemployed persons to protection.
- Conduct research, studies and analysis, adopted by the state and provincial levels, on the labour market situation and measures to improve it.
These functions are carried out to offer an Agile proactively, in advance to the new requirements and adjusted to these.
Territorial structure and organizational structure
The SEPE is composed of:
- Central services.
- A territorial network consisting of:
- 17 Territorial arrangements.
- 52 Provincial Directorates.
- A wide network of offices of allowances, distributed by the 50 provinces, Ceuta and Melilla, from which they are handled in person, the unemployment benefits, shared and physically with public employment services of the autonomous communities. The offices of Ceuta and Melilla assume the efforts of employment and training.
The organizational structure and institutional participation in the public employment service is the State which is detailed in the chart below:
Organizational chart of the SEPE
According to the Royal Decree 1383 / 2008 , 1 de agosto, por el que se aprueba la estructura orgánica y de participación institucional del Servicio Público de Empleo Estatal, estos órganos son:
- The General Council. It consists of twenty-four members, with equal representation of public administration, employers' organisations and trade union organizations with supervisory institutional representation to state agencies.
- The Central Executive Committee consists of. 12 members, with equal representation of the General state administration, employers' organisations and trade union organizations that are part of the General council.
- Las Comisiones Ejecutivas Territoriales. De ámbito autonómico, son los órganos territoriales de participación institucional en el Servicio Público de Empleo Estatal. Se componen demembers, with equal representation in the public employment service, business organizations and the most representative trade unions at state level.
Services
Information
General information and personalized assistance on requirements for obtaining benefits and allowances by unemployment, and in electronic format reports on job offers in public and private (www.empleate.gob.es), measures of training for employment and other measures for the professional qualifications, incentives and tools for enhancing recruitment and support to entrepreneurship, associated with the functions of the SEPE (www.sepe.es), and as the national coordinating office of the european network EURES, provide information on the european labour market and the conditions of life and work in other countries.
Institutional information: statistics on labour movement registered, recruitment and unemployment benefits and information on the situation and labour market trends, prepared by the observatory of occupations.
Management
On the basis of the collective target, we can distinguish:
Services for citizens
- Processing and pay:
- Contributory unemployment benefit.
- Unemployment benefits.
- Renta Activa de inserción (RAI).
- Unemployment benefit farmers and Agricultural Income ( Andalucía and Extremadura ).
- Special allowance for unemployment (SED).
- Processing and pay the payment of unemployment benefit: Fertilizer advance accumulated and contributory benefit for the return to the country of origin (APRE).
- Registration in job offers and facilitate the search of job vacancies and the inclusion of curriculum vitae for territorial mobility through Unique Portal of Employment, “ Empléate ” and space EURES Network(Network of european employment services), of our website.
- Issuing certificates of provision of benefits.
- Obtaining CL@VE register for identification and electronic signature in dealings with the administration in the offices of benefits of the SEPE, provincial and Central services.
- Telephone support for the management of our electronic services.
Services to entrepreneurs
- Processing and pay the payment of unemployment benefit: Capitalization (or payment) for the promotion of self-employment.
Services for young people
- Registration of the national Youth Guarantee.
- Information and Support by phone.
Services for companies
- Register training entities for the provision of training actions in the area of management of public employment Service.
- General information about the placement agencies, as well as the management of the work of the agencies that operate throughout the state.
- Ofrecer un espacio libre y gratuito para publicar sus ofertas de empleo, así como la búsqueda de profesionales a través de nuestra web en el Unique Portal of Employment.
- Facilitate the recruitment of non-eu workers using the catalogue of occupations, Difficult To Cover.
- Record contracts Economically Dependent Self-Employed (TAED).
- Facilitate communication by electronic means of recruitment through the application Contrat@ which serves to companies to carry out their duties, to request the high and modifications and attach documentation through such implementation.
- Facilitate communication by electronic means of the company certificates and communication of periods of activity of regular workers discontinuous or affected by a suspension of contract or reduced working hours through regulation of Employment through the application Certific@ 2 it supports businesses to meet its obligations.
- Authorize firms with more than 50 workers, certificates of exceptionality, alternative measures to the implementation of the booking fee of 2 % en favor de personas con discapacidad, cuando la empresa disponga de centros de trabajo en más de una comunidad autónoma y cuya plantilla no alcance el 85 per cent of all staff in a single autonomous community.
- Manage vocational training for employment at national level in collaboration with the State Foundation for the On-the-job training.
Services for public administrations and non-profit entities
- Record and disseminate public administrations and non-profit entities that, following a request for being members or associates of EURES Spain, have been authorized by the public employment service where they have their registered office.
- Subsidies in the area of collaboration with state administration and non-profit sectors employing unemployed for construction and services of general interest and social council.
- Manage the provision of grants to Local Corporations of the programme for the promotion of Agricultural Employment.
- Awarding grants for the implementation of the Workshop Schools, houses and Workshops of employment in the field of management of public employment Service.
- Managing the actions of Training for employment, linked to the catalogue of Training Specialties not associated with certificates of professionalism in supply initiatives scheduled training for businesses, work-linked training, training for military staff officers and seafaring, as well as people in situations of deprivation of liberty.
- Maintain a database has been generated and shared by all the public employment services for the training and mediation.
- Certificate perception of benefits.
- As the national coordinating office of the european network EURES, provide information on the european labour market and the conditions of life and work in other countries.
In the Autonomous cities of Ceuta and Melillaprestamos también los servicios relacionados con el empleo y la formación ya que, en estas ciudades, no está transferida la gestión de las políticas activas de empleo. Son los siguientes:
- Make the registration of job seekers.
- Orientation: Design and development of customized itineraries of employment and guidance on the employment and self-employment.
- Manpower intermediation: Management of the requests and offers of employment, both in spain and in all other european countries.
- Training:
- Offering training actions not linked to the receipt of certificates of professionalism.
- Formación en alternancia con el empleo a través de las Escuelas Taller y Casas de Oficios y de los Talleres de Empleo.
- Registered and accredited training centres: management of the processes of accreditation and registration centres and training and the state register of centres and training.
- Manage applications for the training event of contracts for the training and learning, as well as control of and follow-up to the formation of the same, and the issuance of certificates and diplomas.
- Promotion of employment:
- Report and manage the grants and subsidies to promote the employment of persons with disabilities, including labour enclaves and support for the stable employment and occupational integration in special employment centres.
- Authorize firms with more than 50 workers, certificates of exceptionality, alternative measures to the implementation of the booking fee of 2 per cent in favour of persons with disabilities.
- Report and manage subsidies for hiring unemployed people by local corporations, public agencies and non-profit entities.
- Manage subsidies to Social security contributions arising from the capitalization of unemployment benefits.
Channels of delivery
Attendance
In the offices of benefits will attend your requests for information and recognition of unemployment benefits.
Only in the offices of Ceuta and Melilla are provided, in addition, the services related to the guidance, labor intermediation, vocational training for employment and other active employment policies, as elsewhere in the spanish territory This information is offered in the offices of public employment services of the autonomous communities, which shares the physical space of the offices.
To be done in a person in the offices of benefits from public employment service will provide State of appointment, who may request through the telephone and through our website.
Telephone
The telephone service is provided through three numbers, which are also available through normal fixed numbers or differentiated by province (see section addresses and telephone numbers):
- The service of Appointment: 91 273 83 84
- Health care to Citizens: 91 273 83 83
- Locate offices.
- Request certificates of provision of benefits.
- The service of unemployment benefits: general information, including information on unemployment benefits, request for the reopening and compatibility of contributory service, currency direct communication and the delivery of outputs and abroad.
- Help navigating or paperwork on web sites: www.sepe.es,Electronic site SEPEandEmpléate portal.
- Care services to companies: 91 273 83 85 .
- Certific@ service 2 benefits.
- Prior disclosure of You are.
- Contrat@ service for communication with the internet.
- Information on the official recognition of professional experience.
- Discerning, publication of offers and search of professionals (Portal “ Empléate ”).
- Help navigating or paperwork.
Se pueden consultar los números provincializados correspondientes a cada servicio en el paragraph addresses and telephone numbers.
Electronic
(Sólo para utilizar por los empleadores de las ciudades autónomas de Ceuta y Melilla).A través de nuestra Sede electrónica (https://sede.sepe.gob.es) pueden realizarse los siguientes trámites:
People
Protection against unemployment
- Make the request and recognition of the contributory benefit.
- Apply and contributory unemployment benefits.
- To obtain certificates of benefits.
- Apply for appointment to the offices of the SEPE.
- Consult data and receipts of benefits.
- Make a simulation of the calculation of benefits.
- The six-month extension of unemployment allowance.
- Annual income (for the benefit of over 52 / 55 years).
- Modify bank details.
- Communicate changes in personal data and their and the members of the family unit.
- Out of unemployment benefits.
- Make the discontinuance of requests submitted.
- To carry out verification of electronic documents.
- Job search.
- Proceedings of demand (only for Ceuta and Melilla).
- Solicitud de concesión de subvenciones para el establecimiento de trabajadores autónomos (Sólo para utilizar por los trabajadores empleadores de las ciudades autónomas de Ceuta y Melilla).
- Offers of employment of Public employment services.
- Data of contracts.
- Registration of contracts for economically dependent self-employed (TAED).
- Form of courses, certificates, specialities and centres.
- Questionnaire on quality.
- Form of licensed for training and learning.
- Resources of hands.
- Extraordinary remedies of review.
Other formalities and procedures
- Complaints and suggestions.
Companies
- Communication of labour contracts.
- Registration of contracts for economically dependent self-employed (TAED).
- Request Telematics (Contrat@).
Desempleo-Certific@ protection 2
- Certific@ 2 .
- Management and payment of benefits.
- Communication of periods of Activity.
- Communication of company certificates.
- Communication of initial high redundancy management by employers and employers.
- Consultation of company certificates by the employer or enterprise.
- Control of the activity.
- Transmission of data on collective redundancies, suspension of employment and reduced working hours, provided for in the order ESS/ 982 / 2013 .
- Allegations: thou art a profit.
- Collective application of benefits arising from the COVID- ERTE 19 .
- Collective application of fixed facilities ERTE-COVID- discontinuous 19 (the item 9 . 1 Decreto-ley Real. 30 / 2020 ).
- Statement responsible for registration of training in the form of elearning.
- Modification of the registration of training in the form of elearning.
- Consultation of the procedures presented in the form of elearning.
- Access to partners in the form of elearning.
Electronic workflow Fundae/SEPE
- Submission of documentation.
- Statement responsible for the registration of training for different training specialties provided for in the Catalogue of specialities.
- Request for the start of the training event. Electronic register.
- User Manual with the help of Accompaniment.
- News.
- Request for the characterization of projects and companies such as r & E.
- Request for grants for indefinite hiring of persons with disabilities.
- Request for the granting of subsidies for the establishment and maintenance of jobs for persons with disabilities in special employment centres and qualification and registration of same.
- (Sólo para utilizar por los empleadores de las ciudades autónomas de Ceuta y Melilla).
- Request for the statement of exceptionality and authorization for the implementation of alternative measures in order to fulfil the obligations of confidentiality of employment for persons with disabilities. (Only for use by employers with job centres in more than an autonomous region, provided that the staffing table of the set of points at autonomous community of not more than 85 % del total de la plantilla de la empresa, en cuyo caso se presentaría en dicha comunidad autónoma).
- Justification of alternative measures.
- Statement responsible to operate as a placement Agency.
(Only for employment agencies).
Other formalities and procedures
- Complaints and suggestions.
- Resources of hands.
- Extraordinary remedies of review.
Los requerimientos técnicos para poder utilizar los servicios que se prestan a través de nuestra Electronicare:
- Windows Operating system: 10 .
- Supported browsers: Google Chrome updated.
- File: Adobe Acrobat Reader.
- Java version: Java 7 update 79 CPU.
In turn, to conduct administrative is necessary:
- Access through Permanent keyor digital certificate provided by an entity recognized or electronic identity card.
Whether the procedure requires signature operations Digital CertificateElectronic Identity Card or will be necessary to use the application Self-signature.
This information is constantly updated on our premises.
Rights of citizens in relation to the SEPE
The citizens' rights recognized in the law 39 / 2015 , 1 october, from Common Administrative Procedure of the public authorities.
Among them, we emphasize that citizens in their relations with the SEPE has the right:
- To that resolution on the request of benefits or unemployment benefits within the 15 days following the submission of the application.
- To obtain information and guidance on the requirements to the existing provisions prevail in our Area of competence.
- To know, at any time, the state of the proceedings in which they are party concerned, and copies of documents contained therein.
- Access to public information, archives and records, as provided for under the law 19 / 2013 , 9 de diciembre, de transparencia, acceso a la información pública y buen gobierno y el resto del Ordenamiento Jurídico.
- To be assisted in the use of electronic means in its relations with public administrations.
- To use the electronic identity card or any other system of electronic signature, admitted in the field of public administrations and advertised at our headquarters, to carry out any action available at the same.
- Guaranteeing the security and confidentiality of data in our files, systems and applications, as well as the reliability of information.
- Not to present documents are not required by the rules or found within our power.
Forms of participation
La ciudadanía puede participar y colaborar con el SEPE por las siguientes vías:
- Planteando sus dudas a través del Buzón de contacto disponible en las webs de Portal de Empleo “Empleate”, www.sepe.es y Sede Electrónica.
- A través de las redes sociales en las que el SEPE dispone de perfil: Twiter, Facebook, Linkedin, Flickr y Youtube, así como a través del perfil del Sistema Nacional de Garantía Juvenil en Twitter, Facebook e Instagram.
- Presentando sus quejas y sugerencias tanto por vía electrónica, a través del Buzón de quejas y sugerencias accesible desde la web y la Sede Electrónica, como en papel, mediante los formularios disponibles en todas nuestras dependencias.
- Replying to the satisfaction surveys on the services received in the offices of service within the phone channel and on the web, which are decided on a regular basis.
- Presencia y contacto directo con la ciudadanía en foros especializados (Ferias de Empleo, etc.).
- Participating in weekly programme on national television “ here there is work ”, for settling consultations in the field of employment, training and unemployment benefits.
Desde una perspectiva institucional, los interlocutores sociales participan en los siguientes órganos consultivos:
- The General Council of the SEPE, its Central Executive Committee, the Executive Committees, Executive Committees, the Provincial Or Local Councils and the regional and Provincial counts with the participation of the labour unions and business organizations more representative.
- The General Council of the national employment System (composed of SEPE Services autonomist and Employment) a representative of each autonomous community and an equal number of members of the General state administration, from business and the most representative trade unions.
Commitments to quality
In connection with the services provided by the SEPE, we commit ourselves to improve their quality levels specifically as follows:
- Make the payment of all the contributory benefits, high initial and resumption, recognized through the electronic site SEPE, before the day 10 of the month following their recognition.
- Contestar las consultas electrónicas, relativas a “Contratos y Bonificaciones” y “TAED”, enviadas a través de nuestra web en el plazo de entreandworking days.
- Activar el alta de las empresas en el Portal Único de Empleo “Empléate”, en el plazo en el plazo deworking hours since the request.
- Make available the monthly statistics for the registered unemployment, recruitment and unemployment benefits to 9 h 2 º working day of each month.
- Publicly available on our website (www.sepe.es) the studies and reports of the observatory of occupations: “ monthly On the labour market ” activities and Occupations with positive trend in procurement ”, and the monthly briefings of the labour market by occupation and the graduates of the day before 20 each month.
- Publicly available on our website (www.sepe.es), el Boletín Trimestral del mercado del trabajo (BTM), en un plazo deworking days since the publication of the EPA the corresponding quarter.
Quality indicators
Percentage of:
- Contributory benefits of high initial and resumption, recognized through the electronic site SEPE, paid before the day 10 the month following its recognition.
- Electronic queries answered in time, and bonuses and TAED.
- Empresas dadas de alta en el Portal Único de Empleo, “Empléate” en el plazo deworking hours.
- Monthly statistics released to the public in date and time involved.
- Studies and reports of the observatory, “ monthly On the labour market ” and “ activities and occupations with positive trend in procurement ” and monthly and the labour market by occupation and graduates, issued at the corporate website before the day 20 each month.
- Boletines Trimestrales del mercado del trabajo (BTM), publicados en nuestra web corporativa en un plazo de 10 working days, since the publication of the EPA the corresponding quarter.
Countermeasures in case of breaches of commitments
The process of claim
Claims for breach of their stated commitments in this letter will be addressed to the unit responsible for the same through the mail or email to the addresses (“ Unit responsible for the charter ”.
Countermeasures
Received its claim, contact us in the following 15 working days a letter from the holder of the Directorate General of the SEPE, stating the causes behind the breach and the countermeasures that we will accordingly.
The failure to comply with their stated commitments in this letter in no case will give rise to responsibility for the assets of the administration.
How to lodge complaints and suggestions
Como instrumento para la mejora continua, el SEPE responde a las quejas formuladas por los usuarios, y analiza sus sugerencias.
It may submit complaints and suggestions:
- By mail or in person in all our units: empleo-prestaciones offices, provincial and central services. You can consult our addresses in the “ Supplementary information ” of this Letter of services.
- In our Electronic Site, http :// sede.sepe.gob.es/, with A Digital certificate.
Complaints will not have, in any case, the characterization of administrative appeal or submission interrupted the deadlines set in the current regulation.
Measures of quality assurance, equality, health, employment, accessibility and environmental protection
Quality assurance
The SEPE has implemented a quality management system based on the european model of excellence EFQM, taking into account to citizenship as a goal of our services and its continuous improvement. Through the process of self-assessment, internal surveys and users, identifying those aspects that could be improved. In Addition, efforts were being external evaluations of quality EVAM following the model.
Decididas las áreas de mejora, se trabaja sobre ellas con una metodología de dirección por proyectos, por tratarse de una manera sistemática de organizar las actividades para asegurar la eficacia y eficiencia de los planes de trabajo. El resultado es el desarrollo de numerosos proyectos ejecutados, de principio a fin, por equipos multidisciplinares del propio SEPE.
The effort made in the area of quality since the year 2008 it has been rewarded with the recognition by the General directorate of public governance that has given to the SEPE three prizes citizenship to good practices in public services, two certifications of level of excellence on the model of quality management EFQM and seven EVAM model, as well as six glass stamps for excellence: EFQM + 300 and + 500 , EVAM + 200 and + 300 .
Environmental protection
Enjoy our impact on the environment through awareness-raising campaigns, energy savings schemes, calculation and reduction of carbon footprint, reduction of using plastics single use, recycling through the use of targeted facilities, restricting the use of paper, avoiding waste through low-energy lighting or respect for sustainable limits of temperature in our facilities, ensuring the destruction of the role and its treatment of an environmentally friendly way, reducing the use of role in our procedures thanks to the efforts of the electronic administration.
This is evidenced by the directorate-General and in part of our Provincial consolidated plans, protocols for action and practical experience to make the SEPE greening.
Gender equality
Following the guidelines of the General state administration, the SEPE incorporates gender equality in its proceedings to ensure the non-discrimination between women and men in the relations of persons with the SEPE, whether as recipients of its services or members of the template.
From 2011 promotes internal communication in the field of equality through the intranet, creating an own manual that regulatory standards and disseminated the results of the implementation of the Report.
Measures to facilitate accessibility to our services
The SEPE, as a content management to its website and electronic, offers services based on universal accessibility, which allows people with different types of disabilities (vision, spoke, mobility, cognitive, etc.) and other functional limitations, the use of electronic services free of charge, without requiring installation of hardware or software, and transparently, all from any place or device.
In this way, the contents published comply with the royal decree 1112 / 2018 , 7 september 2018 on accessibility of websites and applications for mobile devices in the public sector, which reflected the spanish legal system the directive (EU) 2016 / 2102 the european parliament and the council, 26 october 2016 on the accessibility of websites and applications for mobile devices of the public sector agencies. According to these rules, the pages of the SEPE must comply with the level of compliance AA established standard UNE 301549 : 2019 you can monitor the accessibility standards WebContent Accessibility Guidelines 2 . 1 (WCAG 2 . 1 ).
The 87 % de nuestras oficinas están adaptadas con medidas físicas de accesibilidad, y se identifican en nuestra web con este símbolo.
Health and safety
Complying with the legislation on the prevention of workplace risks, the SEPE developed a common security and safety at work in all units in its competence deci soria as a proper coordination of business and other NATIONAL competing companies, with plans for the prevention of occupational diseases that include training, emergency measures, monitoring of health, etc. This reflected in the Plan on the prevention of workplace risks, published on the Intranet, and supported in a network of three Prevention services and public employees Themselves Appointed (people of the staff appointed to the realization of certain preventive activities in the Provincial level).
Unit responsible for the charter
La Unidad responsable de la Carta de Servicios es la encargada de velar por el cumplimiento de los compromisos contenidos en la misma y de impulsar las acciones de mejora que procedan.
Sub-Department of Resources and organization.
(C/ Condesa de Venadito, 9 , 28027 - Madrid
Telephone: 91 585 98 88
Addresses and telephone numbers
You can access all adresses of the public employment service State in this link.
Regulation of the rules of the SEPE services
Regulation of active employment policies
Royal Legislative Decree 3 / 2015 , 23 de octubre, por el que se aprueba el Texto Refundido de la Ley de Empleo.
Organization Act 5 / 2002 , 19 june, of qualifications and vocational training.
Law 43 / 2006 , 29 decemberfor improved growth and employment.
Law 3 / 2012 , 6 julyurgent measures for labour market reform.
Resolution 7 december 2018 of the secretariat of state of employment, por la que se publica el Acuerdo del Consejo de Ministros de 7 de diciembre, por el que se aprueba el Plan de Choque por el Empleo Joven 2019 - 2021 .
Resolution 8 april 2019 of the secretariat of state of employment, por la que se publica el Acuerdo del Consejo de Ministros de 5 april 2019 , por el que se aprueba el Plan Reincorpora-t, Plan trienal para prevenir y reducir el Desempleo de Larga Duración 2019 - 2021 .
Law 25 / 2015 , 28 july, a mechanism of second chance, reduction of the financial burden and other measures of social order.
Law 30 / 2015 , 9 september, which regulates the system of vocational training for employment in the workplace.
Law 31 / 2015 , 9 septemberamending and updating the rules on self-employment, and steps taken for the promotion and encouragement of self-employment and Social economy.
Decreto-ley Real 4 / 2013 , 22 february, de medidas de apoyo al emprendedor y de estímulo del crecimiento y de la creación de empleo.
Royal Decree 16 / 2013 , 20 decembermeasures to promote stable employment and improve the employability of workers.
Law 18 / 2014 , 15 octoberof adoption of urgent measures for growth, competitiveness and efficiency.
Royal Decree 694 / 2017 , 3 july, which develops the law 30 / 2015 , 9 september, which regulates the system of vocational training for employment in the workplace.
Royal Decree 1032 / 2017 , 15 december, which approves the strategy for Activation for employment 2017 - 2020 .
Royal Decree 1796 / 2010 , 30 december, which governs the placement agencies.
Royal Legislative Decree 1 / 2013 , 29 november, por el que se aprueba el Texto Refundido de la Ley General de derechos de las personas con discapacidad y de su inclusión social.
Royal Decree 1451 / 1983 , 11 may, in compliance with legal provisions 13 / 1982 , 7 de abril, se regula el empleo selectivo y las medidas de fomento del empleo de los trabajadores minusválidos.
Repealed by the Decreto-ley Real 3 / 2012 , 10 februaryof urgent measures to the reform of the labour market and repealed in regard to a reduction in corporate contributions to the SS for the recruitment of workers with disabilities or its incorporation as partners to work associated with provision repeal Only 2 a) of Act no. 43 / 2006 , 29 december RCL\. 2006 \ 2338 .
Royal Decree 2273 / 1985 , 4 december, por el que se aprueba el Reglamento de los Centros Especiales de Empleo definidos en el artículothe law/,april, of the Social integration of Disabled.
Royal Decree 290 / 2004 , 20 february, which governs the enclaves of employment as a measure of employment of persons with disabilities. (Were repealed the references to the reduction in corporate contributions to Social security for the provision repeal Only. 2 .c) of the law 43 / 2006 , 29 december).
Royal Decree 870 / 2007 , 2 july, por el que se regula el programa de empleo con apoyo como medida de fomento de empleo de personas con discapacidad en el mercado ordinario de trabajo.
Royal Decree 34 / 2005 , 8 april, por el que se regula el cumplimiento alternativo con carácter excepcional de la cuota de reserva en favor de trabajadores con discapacidad.
Royal Decree 1529 / 2012 , 8 november, por el que se desarrolla el contrato para la formación y el aprendizaje y se establecen las bases de la formación profesional dual.
Royal Decree 7 / 2015 , 16 january, por el que se aprueba la Cartera Común de Servicios del Sistema Nacional de Empleo.
ESS/order 381 / 2018 , 10 april, por la que se aprueba la Guía técnica de referencia para el desarrollo de los protocolos de la Cartera Común de Servicios del Sistema Nacional de Empleo.
As the national coordinating office of EURES Spain, as set out in regulation (EU) 2016 / 589 the european parliament and the council, 13 april 2016 on a european network of employment services (EURES), the workers' access to services of mobility and the greater integration of labour markets and amending regulations (EU) # 492 / 2011 and (EU) # 1296 / 2013 as well as the royal decree 207 / 2019 , 29 de marzo, por el que se regula el sistema nacional de admisión de miembros y socios de la Red EURES en España.
Order TMS/ 369 / 2019 , 28 march, which regulates the state register of training of the system of vocational training for employment in work, as well as common processes of accreditation and registration of training to provide training specialties included in the list of Training Specialties.
Order TMS/ 283 / 2019 , 12 march, which regulates the catalogue of Training Specialties within the framework of the system of vocational training for employment in the workplace.
Regulation of Contributory Benefits and welfare
Título III del Texto Refundido de la Ley General de la Seguridad Social, aprobado por Royal Legislative Decree 8 / 2015 , 30 october.
Royal Decree 625 / 1985 , 2 april, which develops the law 31 / 1984 , 2 august to unemployment benefits.
Decreto-ley Real 28 / 2018 , 28 december 2018 for the revaluation of public pensions and other urgent measures in social, labour and employment.
Final disposition of the fortieth Law 6 / 2018 , 3 julyin general state budget for the year 2018 . Amendment to the Consolidated Text of the General law on Social security, adopted by the Royal Legislative Decree 8 / 2015 , 30 october. Lump-sum benefit on unemployment.
Royal Decree 950 / 2018 , 27 julyamending the royal decree 625 / 1985 , 2 april, which develops the law 31 / 1984 , 2 in august — protection by unemployment.
Decreto-ley Real 4 / 2008 , 19 septemberaccumulated manure, and in advance of the contributory unemployment benefit to non-eu foreign workers to return voluntarily to their countries of origin.
Royal Decree 1369 / 2006 , 24 november, which regulates the renta activa de inserción (unemployed with special economic needs and difficulties in finding employment.
Royal Decree 5 / 1997 , 10 january, por el que se regula el subsidio por desempleo a favor de los trabajadores eventuales incluidos en el Régimen Especial Agrario de la Seguridad Social.
Royal Decree 426 / 2003 , 11 april, por el que se regula la renta agraria para los trabajadores eventuales incluidos en el Régimen Especial Agrario de la Seguridad Social residentes en las Comunidades Autónomas deand.
Law 28 / 2011 , 22 septemberfor the integration of Agricultural Special Regime of Social security, as the General Social security system.
Transitional provision 4 A theLaw 45 / 2002 , 12 decemberurgent measures for the reform of the unemployment protection and improvement of fosters employability.
Grants policy
Law 38 / 2003 , 17 novemberOverall, Subsidies.
Royal Decree 887 / 2006 , 21 july, approving the regulations of the law 38 / 2003 , 17 november, General subsidies.
Decreto-ley Real 1 / 2011 , 11 februaryof urgent measures to promote the transition to stable employment and professional qualifications of unemployed persons.
Order TMS/ 379 / 2019 , 28 marchwas promulgated, approving the regulatory basis for the provision of grants by the public employment service, State for the financing of training plans adopted by the state, aimed at training for the development of the functions relating to the social dialogue and collective bargaining.
Order TMS/ 368 / 2019 , 28 march, which develops the royal decree 694 / 2017 , 3 july, which develops the law 30 / 2015 , 9 september, which regulates the system of vocational training for employment in the workplace, in connection with the educational opportunities of the competent authorities and their financing, and regulatory basis for the granting of public subsidies for their financing.
Administrative Rules, in general, and e-government in particular
REGULATION (EU) 2016 / 679 OF THE EUROPEAN PARLIAMENT AND OF THE security council 27 april 2016 on the protection of individuals with regard to the treatment of personal data and the free movement of such data and repealing directive 95 / 46 /Ec (Reglamento general de protección de datos).
Organization Act 3 / 2018 , 5 decemberon the protection of personal data and guarantee of the digital rights.
Organization Act 3 / 2007 , 22 marchfor the effective equality between women and men.
Law 39 / 2015 , 1 octoberthe administrative procedures, joint public administrations.
Law 40 / 2015 , 1 octoberLegal Regime, of the public Sector.
Law 11 / 2007 , 22 june, electronic access of citizens to public services.
Rule repealed by act 39 / 2015 , 1 october, of Common Administrative Procedure of the public authorities, with Standard repealed effects 2 october 2016 , repeal Only. 2 .b) of the law 39 / 2015 , 1 october.
However, until, in accordance with the final disposition 7th, in the drafting given by the item 6 the royal Decreto-ley 11 / 2018 , 31 august BOE-A-. Ref. 2018 - 12131 effects, the forecasts of apoderamientos electronic register, electronic registration, access point general electronic management and electronic single file, which will be from the day 2 october 2020 , se mantendrán en vigor los artículos relativos a las materias mencionadas.
Royal Decree 208 / 1996 , 9 february, por el que se regulan los servicios de información administrativa y atención al ciudadano.
Royal Decree 951 / 2005 , 29 july, which establishes the overall framework for improving the quality in the General state administration.
Law 19 / 2013 , 9 december, transparency, access to public information and good governance.
Royal Decree 1671 / 2009 , the act 11 / 2007 electronic access of citizens to public services.
Rule repealed by act 39 / 2015 , 1 october, of Common Administrative Procedure of the public authorities.
However, until, in accordance with the final disposition 7th, in the drafting given by the item 6 the royal Decreto-ley 11 / 2018 , 31 august effects, the forecasts of apoderamientos electronic register, electronic registration, access point general electronic management and electronic single file, which will be from the day 2 october 2020 , se mantendrán en vigor los artículos relativos a las materias mencionadas.
Royal Decree 1720 / 2007 , 21 december, por el que se aprueba el Reglamento de desarrollo de la Ley Orgánica/,december on the protection of personal data.
Royal Decree 3 / 2010 of 8 january, which regulates the national security in the area of electronic administration.
Royal Decree 4 / 2010 of 8 january, which regulates the spanish national scheme of interoperability in the area of electronic administration.
Order TAS/ 3261 / 2006 , 19 october, which regulates the content of the certificate of enterprise and other data relating to periods of employment of workers and the use of online with that.
TIN order/ 790 / 2010 , 24 march, which regulates the shipment by companies of the data of the company to the public employment service Estatal by electronic means.
ESS/order 1490 / 2013 , 29 july, por la que se regula el Tablón Edictal del Servicio Público de Empleo Estatal y se crea el fichero de datos de carácter personal del Tablón Edictal.
Resolution 16 march 2010 public service, state employment, which regulates the electronic register of the agency.
Royal Legislative Decree 8 / 2015 , 30 october, por el que se aprueba el texto refundido de la Ley General de la Seguridad Social, artículosand.
Normativa aprobada con ocasión de la situación generada por la pandemia COVID-
Decreto-ley Real 7 / 2020 , 12 march, por el que se adoptan medidas urgentes para responder al impacto económico del COVID-.
Decreto-ley Real 8 / 2020 , 17 march, de medidas urgentes extraordinarias para hacer frente al impacto económico y social del COVID-.
Decreto-ley Real 9 / 2020 , 27 marchto take additional measures, in the workplace, in order to mitigate the effects of COVID- 19 .
Decreto-ley Real 11 / 2020 , 31 march, por el que se adoptan medidas urgentes complementarias en el ámbito social y económico para hacer frente al COVID-.
Decreto-ley Real 13 / 2020 , 7 april, por el que se adoptan determinadas medidas urgentes en materia de empleo agrario.
Decreto-ley Real 15 / 2020 , 21 april, de medidas urgentes complementarias para apoyar la economía y el empleo.
Decreto-ley Real 17 / 2020 , 5 may, por el que se aprueban medidas de apoyo al sector cultural y de carácter tributario para hacer frente al impacto económico y social del COVID-.
Decreto-ley Real 18 / 2020 , 12 maysocial measures in defence of employment.
Decreto-ley Real 19 / 2020 , 26 may, por el que se adoptan medidas complementarias en materia agraria, científica, económica, de empleo y Seguridad Social y tributarias para paliar los efectos del COVID-.
Decreto-ley Real 24 / 2020 , 26 junesocial measures for boosting employment and self-employment and competitiveness of the industrial sector.
Decreto-ley Real 25 / 2020 , 3 julyurgent measures to support economic revival and employment.
Decreto-ley Real 30 / 2020 , 29 septembersocial measures in defence of employment.
Decreto-ley Real 32 / 2020 , 3 november, which approved social support measures for protection by unemployment and support for the cultural sector.
Decreto-ley Real 35 / 2020 , 22 december, de medidas urgentes de apoyo al sector turístico, la hostelería y el comercio y en materia tributaria.
Decreto-ley Real 36 / 2020 , 30 decemberto adopt urgent measures for the modernization of public administration and for the implementation of the recovery Plan, transformation and Resilience.